Warranty Conditions

Warranty

12 month repair warranty against defects in workmanship and materials from the date of purchase upon providing valid proof of purchase

You will need to send the Machine to Pronto Repairs Centre in Melbourne.

Pronto Holdings (Australia) Pty Ltd
71 Derrimut Drive
Derrimut 3030
Victoria AUSTRALIA

Commercial Use

This product is designed for normal household or small office usage only. 

Normal wear and tear

Normal wear and tear is not covered under this warranty

 Misuse

This product will not be accepted under warranty if it has been misused.
Any and all modifications will void your warranty without exception.

 Routine Maintenance

Pronto recommends coffee machines are descaled quarterly, or as may be prompted by the machine, Descaling solution can be purchased online

Support

Should you have enquiries or request for our spare parts, please email us or call us
PH: +61 3 8375 1651
 
EXCHANGES

We only replace items if upon arrival they are found to be defective or damaged.
Any such claim relating to damage in transit or defective operation on arrival must be made within 7 working days of the Receiver, or their agent, accepting Delivery.
Please ensure that you email us at info@prontocoffeemachines.com so that we can assess your situation.
Where no claim for Transit Damage or Faulty Equipment is made within this period then our normal Warranty Terms and Conditions will come into force.
Pronto Holdings (Australia) Pty Ltd is based in the State of Victoria and endeavours to respect and abide by the relevant Consumer Legislation of Victoria

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Returns must be Authorized prior to shipping. 
We only accept returns at our warehouse
Pronto Holdings (Australia) Pty Ltd
71 Derrimut Drive 
Derrimut 3030
Victoria AUSTRALIA 
You will be responsible for paying for your own shipping costs for returning your item. 
Shipping costs are non-refundable. 
If you have been authorized to receive a refund, the cost of original and any subsequent shipping charges incurred by Pronto Holdings (Australia) Pty Ltd will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.