Warranty and Returns
12 month repair warranty against defects in workmanship and materials from the date of purchase upon providing valid proof of purchase
You will need to send the Machine to Pronto Repairs Centre in Melbourne.Pronto Holdings (Australia) Pty Ltd
71 Derrimut Drive
This product is designed for normal household or small office usage only.
Normal wear and tear
Normal wear and tear is not covered under this warranty
This product will not be accepted under warranty if it has been misused
Pronto recommends coffee machines are descaled quarterly, or as may be prompted by the machine, Descaling solution can be purchased online
We only replace items if upon arrival they are found to be defective or damaged.
Any such claim relating to damage in transit or defective operation on arrival must be made within 7 working days of the Receiver, or their agent, accepting Delivery.
Please ensure that you email us at email@example.com so that we can assess your situation.
Where no claim for Transit Damage or Faulty Equipment is made within this period then our normal Warranty Terms and Conditions will come into force.
Pronto Holdings (Australia) Pty Ltd is based in the State of Victoria and endeavours to respect and abide by the relevant Consumer Legislation of Victoria